Skip to:

  1. Skip to Jira Navigation
  2. Skip to Side Navigation
  3. Skip to Main Content

Omniadmin isn't able to change user password when the changeable equals false in PasswordPolicy

Description

Steps:

1. Log in as Adminitrator user.
2. Go to Control Panel/Password Policy
3. Unselect 'Changeable' checkbox and save.
4. Create a new user by administrator.
5. Try to modify user's password.

The portal throws an Exception "Your password cannot be changed."

Activity

Show:

Zsolt Berentey August 15, 2012 at 2:28 AM

This is the intended functionality. When an administrator wants to change the password of a user that is assigned a password policy that doesn't allow changing of the password either to the user or the organization the user is part of, he needs to temporarily disable the policy, change the password and then enable it back.

Won't Fix
Pinned fields
Click on the next to a field label to start pinning.

Details

Assignee

Reporter

Fix Priority

4

Git Pull Request

Components

Fix versions

Affects versions

Priority

Zendesk Support

Created August 8, 2012 at 5:28 AM
Updated June 24, 2023 at 3:55 PM
Resolved August 15, 2012 at 2:28 AM