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Search Score ratings are too low for Knowledge Base Articles

Description

Search Score ratings are too low for Knowledge Base Articles. When a user searches for an article in the Knowledge Base Search portlet or the Knowledge Base (Display) portlet, the search score ratings are low, and there is no relevance. (see )

  1. Deploy Knowledge Base portlet

  2. Publish Knowledge Base Article 1

  3. Publish Knowledge Base Article 2

  4. Type "knowledge" in the search fields

    • The score ratings will display 0.1 out of 5 stars

Environment

Tomcat 7.0.23 + MySQL 5. 6.1.x Revision: 95328. 6.1.x Plugin Revision: 95328. Tomcat 7.0.23 + MySQL 5. 6.2.x Revision: 95328. 6.2.x Plugin Revision: 95328.

Attachments

2

Activity

Show:

Cynthia WilburnMarch 12, 2012 at 2:01 PM

Reopening to add 6.1.1 CE GA2. Close as Fixed.

Christine PinceFebruary 3, 2012 at 1:56 PM

PASSED Manual Testing following the steps in the description.

Fixed on:
Tomcat 7.0.25 + MySQL 5. 6.1.x Revision: 99542. 6.1.x Plugin Revision: 99542.

Tomcat 7.0.25 + MySQL 5. 6.2.x Revision: 99727. 6.2.x Plugin Revision: 99542.

Search Score ratings are removed. (kb-search ratings removed.png)

Fixed

Details

Assignee

Reporter

Branch Version/s

6.1.x

Backported to Branch

Committed

Fix Priority

2

Git Pull Request

Components

Fix versions

Affects versions

Priority

Zendesk Support

Created December 12, 2011 at 3:28 PM
Updated June 24, 2023 at 3:35 PM
Resolved March 12, 2012 at 2:34 PM
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